Return Policy
Your satisfaction is our priority. Learn about our return and refund policies.
📱 Digital Products Policy
What's Covered:
- E-books and digital materials
- NPCE past questions and study materials
- Digital academic resources
Return Conditions:
- Quality Issues: If materials are corrupted, incomplete, or significantly different from description
- Technical Problems: If you cannot access or download the materials
- Wrong Product: If you received different materials than ordered
- Time Limit: Report issues within 7 days of purchase
Note: Due to the digital nature of our products, returns are generally not accepted once materials have been successfully delivered and accessed, except in cases of quality issues or technical problems.
📝 Academic Services Policy
Services Covered:
- Custom term paper writing
- Seminar presentation services
- Complete project development
Satisfaction Guarantee:
- Free Revisions: Unlimited revisions within 14 days if work doesn't meet requirements
- Quality Assurance: Work must meet academic standards and original specifications
- Plagiarism-Free: All work is guaranteed to be original
- Refund Eligibility: Partial or full refunds for work that significantly fails to meet agreed specifications
📦 Physical Products Policy
Return Conditions:
- Damaged Items: Items damaged during shipping
- Wrong Product: If you received a different book than ordered
- Defective Items: Books with missing pages or printing errors
- Return Window: 14 days from delivery date
Return Process:
- Contact us within 14 days of delivery
- Provide order details and reason for return
- Receive return authorization and instructions
- Ship item back in original condition
- Receive refund after item inspection
How to Request a Return
1
Contact Us
Email or call us with your return request
2
Provide Details
Share order information and reason for return
3
Get Resolution
Receive refund, replacement, or revision
Contact Us for Returns
💰 Refund Information
- Processing Time: Refunds are processed within 3-5 business days
- Refund Method: Refunds are issued to the original payment method
- Partial Refunds: May apply for used or partially completed services
- Bank Processing: Allow 5-10 business days for refunds to appear in your account
- Transaction Fees: Payment processing fees may not be refundable
❌ Non-Returnable Items
- Digital products that have been successfully accessed and downloaded (except for quality issues)
- Custom academic work that meets the original specifications
- Physical books that show signs of use, damage, or missing components
- Items returned after the specified return window
- Products purchased with special discounts or promotional offers (case-by-case basis)